1. About this policy

LBA Construction Group Pty Ltd (ABN 65 006 395 428) is committed to protecting the privacy of individuals who interact with our website at lbaconstruction.com.au (Website). This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Website or submitting information to us, you consent to the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and postal address

• Enquiry details — information you provide when contacting us via our enquiry form, including the nature of your project or request

• Technical data — IP address, browser type, device type, and pages visited, collected automatically via cookies and analytics tools

• Correspondence — the content of any emails or messages you send to us

We do not collect sensitive information (such as health information or government identifiers) through our Website.

3. How we collect personal information

We collect personal information directly from you when you:

• Submit an enquiry through our contact form

• Send us an email or call us

• Interact with our Website (technical data collected automatically)

We do not collect personal information from third parties without your knowledge, except where permitted by law.

4. Why we collect and use personal information

We use personal information for the following purposes:

• To respond to your enquiries and communicate with you about our services

• To assess your project requirements and provide proposals or quotes

• To maintain our business records

• To improve the performance and content of our Website

• To comply with our legal obligations

We will not use your personal information for purposes that are unrelated to those listed above without your consent.

5. Disclosure of personal information

We may disclose your personal information to:

• Our staff and contractors who need it to assist with your enquiry

• Professional advisers such as lawyers and accountants, where necessary

• Website service providers (including Squarespace, our website platform) who process data on our behalf under confidentiality obligations

• Regulatory authorities, if required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas disclosure

Some of our third-party service providers may store or process data outside Australia (for example, cloud hosting services). Where this occurs, we take reasonable steps to ensure those providers are subject to data protection standards comparable to the APPs, or we obtain your consent as required.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our Website is hosted on Squarespace, which uses industry-standard SSL encryption and security practices.

No method of internet transmission is completely secure. While we endeavour to protect your personal information, we cannot guarantee absolute security.

8. Retention of personal information

We retain personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, or incomplete. To make a request, contact us at the details below. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

In limited circumstances, we may decline access where permitted by the Privacy Act, and we will explain our reasons if we do.

10. Complaints

If you believe we have handled your personal information in breach of the APPs, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Cookies and analytics

Our Website uses cookies and similar technologies to improve your experience and to analyse traffic. Cookies are small data files stored on your device. You can disable cookies through your browser settings, though some site functionality may be affected.

We use Squarespace's built-in analytics, which may collect anonymous usage data such as page views and session duration.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our Website. Continued use of the Website after any changes constitutes acceptance of the updated policy.